Roomify Account and Data Deletion
This page explains how Roomify users can request deletion of their account and related personal data. Roomify is used by business customers for logistics operations, so some records may need to be retained where required by contract, billing, audit, security, or applicable law.
Signed-in users: open the Roomify mobile app and go to
Profile > Account Security > Delete account. The app records an auditable deletion
request and notifies the privacy team.
Request deletion by email
If you cannot access the app, email privacy@roomify.tech from the address used for your Roomify account.
Please include:
- Your Roomify account email.
- Your company or tenant name, if known.
- Whether you want account deletion, data deletion, or a copy of your data first.
What we delete
- Personal account details such as name, email, avatar, authentication sessions, and device keys.
- Optional support or feedback data associated with your account where deletion is legally permitted.
- Personal metadata in app records where it can be removed without breaking retained business records.
What may be retained
- Billing, invoice, fraud-prevention, and security audit records required by law or legitimate business need.
- Company operational records such as orders, trips, and measurements that belong to the customer tenant.
- Backups until they expire under Roomify's normal backup retention cycle.
Response timing
We acknowledge deletion requests after receipt and process them according to applicable privacy law and customer contract obligations. We may need to verify your identity or coordinate with your tenant administrator before completing the request.